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Understanding the Repeat Process

Understand how optimise your orders within the repeat process for a pharmacy.

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Stop Smoking Treatments

We provide access on our Best + Well website to Authorised Prescribers who can advise you on the right course of treatment for you. Best + Well is not medically trained or certified to provide you with cessation advice.

Best + Well has a range of Tier 1 and Tier 2 cessation products, that can be purchased by yourself, based on the independent medical advice you are provided.

Best + Well provides a link to Authorised Medical Prescribers but does not influence or get involved in the doctor consultation process. The decision to issue a prescription is at the sole discretion of the doctor.

Prescriptions Process

Step 1. Register online to book an appointment with an Authorised Prescriber.

Step 2. Complete your consultation with the Authorised Prescriber

Step 3a. If the Authorised Prescriber recommends a Tier 1 cessation product (Patches / Gum etc), please go to the shop and place your order.

Step 3b. If the Authorised Prescriber recommends a Tier 2 cessation product (a nicotine vaping product) the prescription will be issued to the Best + Well pharmacy. An email will be sent once it is live in our system, letting you know you can now order.

Step 4. Place your order against the nicotine prescription issued.

Step 5. Check out

Step 6. The pharmacist will review your order against the issued prescription. If they have any questions, they will contact you. If they are fine with the order, your products will be dispensed and express shipped to your location.

Step 7. The number of repeats available on your script, will be left in your profile.

Please note, it is a requirement under law, that the prescription is allocated against the strength prescribed. Even if an Authorised Prescriber puts a strength range on your prescription, once it is allocated to a strength by the pharmacist, it cannot be altered. You can order alternative flavours within that strength, but the strength can no be altered.

We provide access on our Best + Well website to Authorised Prescribers who can advise you on the right course of treatment for you. Best + Well is not medically trained or certified to provide you with cessation advice.

Ordering Prescription Products on Best + Well

Prescriptions, provided by an Australian registered Authorised Prescriber, are required by law, for any nicotine containing vaping product, sold in a Pharmacy in Australia.

Best + Well will notify you by email, when you have used your allocation of repeats against your prescription.

The pharmacist is required to validate that the prescription provided, has been written by an Australian Authorised Prescriber, as well as hold a copy of the Authority and matches the order you have placed. To ensure that you receive a seamless transition, we only accept Quithero scripts.

It is a requirement of law, that prescriptions, once allocated to a strength, based on your first purchase, are locked to that strength. This happens, as it does for all prescription medicines, in the dispensing (Pharmacy) software.

You can buy products at that strength, up to the amount prescribed by the doctor. If you require a different vaping product, we will direct you back to the doctor for their advice. If they deem another script can be issued, we will dispense against that issued script.

Any adult, 18 years or older, can purchase any non-prescription item, at any time on the website.

Nicotine vaping products in Australia are a Schedule 4 drug, and therefore can only be viewed or ordered with a valid prescription, from an Australian authorised prescribing doctor.

If you are looking for a cessation product, please book an appointment with our doctors, and they can let you know whether vaping is right for you.

We have a video, that explains the repeats process, as we understand it can be a little complicated at first.

Closed Pods: 90 pod packs

Disposables: 42 disposables

10ml Liquids: 12 bottles

30ml Liquid: 12 bottles

60ml Liquids: 12 bottles

When you place your first order, the pharmacist will divide the quantity you order, by the total products allocated on your prescription, which defines the repeats available.

As an example, you order 5 pod packs, against 90 pod packs allocated, that will define your repeats as 90 divided by 5, for a total repeats of 18 repeats of 5 packs.

If you order a number that is not divisible by the total, the pharmacist is required to round down to the next divisible number.

On follow up orders, if the order quantity equals the repeat, then you will use a single repeat each time.

If you order a different quantity, the repeat total allocated remains the same (it legally can’t be changed), so the pharmacist will allocate less products on the repeat or be required to use more than one repeat.

Products not used on a repeat, cannot be carried over, a repeat is closed once used.

You can always head to your account section, where your repeats are listed.

Product Safety:

The TGA has deemed vaping products, that meet the standards they have set (TGO-110 standards), can be used as a Tier 2 cessation product.

Best + Well only has products available, that meet the standards set.

Best + Well has provided the Consumer Medicine Information sheets for the products sold on the website, on a link at the bottom of the website.

Some of the side effects listed on the Consumer Medicine Information sheets include: Coughing, Mouth or Throat Irritation, Headaches, Nausea and Dizziness.

Best + Well has provided the Consumer Medicine Information sheets for the products sold on the website, on a link at the bottom of the website.

Some of the side effects listed on the Consumer Medicine Information sheets include: Mouth or Throat Irritation, Headaches, Nausea and Dizziness.